Terms and Conditions
Thank you for reading our Terms and Conditions! We hope you find them easy to read and understand so that you can re-plan an incredible trip. If you have any questions, please do not hesitate to contact us at
These Terms and Conditions apply when you view, access or use our Services through the Website. Please review the following terms carefully. By accessing or using the Services, you signify your acceptance of these Terms. If you choose not to accept these Terms, do not use AYA UMA and its Services.
Have a nice trip with AYA UMA!
Full name: Cooperativa de Servicios Turísticos AyaUma (COSTA)
SEPS Resolution: SEPS-ROEPS-2017-904566
Registered Office: Vía a Hilandería y Pachancho, 020150 Salinas de Bolívar, Ecuador
Operating Headquarters: Carretera a Curgua, 020150 Guaranda, Ecuador
You can normally use our website and application without providing any personal data. You are not obligated to visit this Website or to provide any personal data. Otherwise, he will not suffer any other consequences. The collection of personal data from Users on our Website always occurs on a voluntary basis, except during the card payment part and when AYA UMA provides your information to a Provider to comply with a reserved Service by you. However, we would like to point out that complete data protection is not always possible during data transmission via the Internet, e. g. by e-mail, online forms, etc.
If you provide us with personal data during booking for contact purposes, we will use these data as necessary for the respective communication, in addition to archiving them in case their use becomes necessary again.
If you choose to provide information of any kind to a Provider, you acknowledge and understand that this information will be provided to an External Provider that is not affiliated with or controlled by us.
If you cancel the activity ("Cancel"), the cancellation conditions specified in the product description and indicated in the documentation provided by AYA UMA will be valid.
In the event that the cancellation conditions in your supplier's product description do not differ, the tourist service provider will charge you the following cancellation fees:
A. up to 24 hours from booking: full refund, excluding bank transfer costs.
B. up to 72 hours before the start of the Experience: 50% refund.
C. after 72 hours before the start of the Experience: no refund.
General Terms and Conditions
Who's behind this place?
The Cooperativa de Servicios Turísticos AyaUma COSTA (hereinafter called "AYA UMA," "we," "our"), with legal address via Hilandería y Pachancho in Salinas de Bolívar Ecuador, through its 18 partners in Latin America and Europe, provides this Site (including all sub-sites and content as well as texts, images, videos, services and other information displayed, collectively referred to as "Website").
Description and nature of our services
Our Services consist primarily of an online platform that connects local communities ("Providers", "Communities", "Community Associations") to tourists from all over the world ("Travellers" or "Customers") and to all visitors to the Website ("User", "You"). Next, through our Services, AYA UMA is in charge of giving direct consultancy, monitoring and certification to the Communities and to the activities offered (each of these, "Experiences"), in order to offer services that fulfill our criteria for the Clients that travel to a precise destination.
AYA UMA is not a tour operator, service provider or travel agency. On the other hand, AYA UMA is a cooperative that promotes tourism products in rural communities, advises communities of tourist interest for the development of tourism services, with a focus on fair tourism.
AYA UMA reserves the right to modify or discontinue, temporarily or permanently, or transfer or assign the Service (or any part thereof) with or without notice. You agree that AYA UMA shall not be liable to you or any third party for any modification, suspension, interruption or assignment of the Service.
Restrictions on use
Permission to use the Service is conditioned on the following Use Restrictions and Conduct Restrictions. You agree, under no circumstances, not to use the Service for any unlawful purpose or to promote illegal activities; not to provide or transmit through the Service any information that is abusive, threatening, obscene, pornographic, violent, defamatory, defamatory, discriminatory or racist, sexual, religious or otherwise objectionable and offensive; not to attempt or harass, abuse or harm another person or group, or to provide false or inaccurate information; not to interfere or attempt to interfere with the proper working of the Service; not to omit robot exclusion headers or other measures we take to restrict access to the Service or to use any software, technology or device to rub, scratch or track the Service or to collect or manipulate data, or to publish or link malicious content intended to damage or disrupt another user's browser or computer.
No use required
All information on this Website is for general informational purposes only. The information contained in this website does not constitute a binding offer from our company. There will only be a binding agreement with the Providers of the Experiences offered on the website, and according to the General Conditions.
Notwithstanding AYA UMA's best efforts to provide and update accurate content on this website, and its suitability for a specific purpose or other purposes, AYA UMA makes no express or implied warranties of the completeness, accuracy, reliability, and timeliness of the content of this website and its suitability for a specific purpose or other purposes.
AYA UMA reserves the right to change, supplement or delete the content of this website at any time without notice and at its discretion, without removing any obsolete content or characterizing it as such.
AYA UMA makes no express or implied warranties with respect to the availability of the website or its functions, as well as the absence of errors. This also does not include any guarantee that the website and its underlying infrastructure are free of viruses and other malicious programs. Furthermore, AYA UMA does not assume any guarantee that the content of the website has not been modified by technical failures or by unauthorized third parties.
Duties and Obligations of Travelers
All Travelers must carry with them the personal documentation required in the country of origin and, if applicable, in the host country.
Travelers are also responsible for providing themselves with enough insurance coverage, as well as may establish the host country. The type and need for insurance depend on the activity booked.
In the same way, the Users are responsible for the documents that were given to them by AYA UMA, which they must keep and teach until the beginning of each of the Experiences.
You agree to indemnify and hold harmless AYA UMA and its partners from and against all claims, demands, losses, liabilities and expenses (including attorneys' fees) arising out of or in connection with: your use of the Service; your breach or violation of any of these Terms and Conditions; AYA UMA's use of your user information; your violation of the rights of any third party; or your violation of the restrictions on use and conduct in these Terms and Conditions.
Limitation of liability of AYA UMA
AYA UMA will be the user's contact person in case of questions and complaints regarding a service contract and its execution with Suppliers. However, AYA UMA does not assume any liability for deficiencies in the Experiences offered by the Providers, as well as for personal or material damages that the User suffers in connection with the Intermediated Experiences.
AYA UMA declines all responsibility for the information, withdrawal, and rejection of visas or required documentation.
Inland transport, AYA UMA expressly disclaims all liability in case of loss, damage or theft for any reason. We recommend Travelers to be present in the handling, loading, and unloading of luggage.
Client understands and agrees that AYA UMA does not form part of any agreement between suppliers and travelers, nor does it travel as an agent or insurer. The Services are intended to be used to facilitate connections between Providers and Travellers. AYA UMA has no control over the conduct of Providers, Travelers and other Users of the Services or any Experience and disclaims all liability in this regard. Therefore, the planning or participation of any Experience is at the sole risk of the Providers and/or Travelers.
Any liability of AYA UMA itself due to culpable breach of obligations in the intermediation of contracts is not affected by the above conditions.
Data transferred through the AYA UMA Website must be truthful. We reserve the right to withdraw from the contract or to exclude the User from participating in the Service and to demand compensation equivalent to the costs of cancellation in the event that the User has provided erroneous information. Arrival at the meeting point and compliance with provisions.
You are responsible for arriving at the meeting point communicated at the established time. In any case, you can contact us to have indications or help to arrive on time to your Experience.
If weather conditions, administrative measures, strikes or other unforeseeable or unavoidable external circumstances (in particular events of force majeure) prevent the Experience from being carried out or make it extremely difficult or dangerous, the Supplier may cancel without notice the agreed activity for a given date. In this case, the price paid related to the reserved activities will be reimbursed, excluding transfer and management costs.
Exclusion of participation
The Provider has the right not to allow you to participate in or exclude you respectively from an activity if you do not comply with the conditions of participation in your own person, if your participation endangers yourself or others, or would otherwise prolong the execution of the activity. The same applies to users intermediated by you. In these cases, the price paid cannot be refunded.
Otherwise, the Provider reserves the right to make slight changes to the Experience program, if it becomes necessary due to unforeseeable or unavoidable circumstances.
Use of coupons and other offers
Coupons and other Offers can be redeemed for experiences offered through our Website. Coupons cannot be redeemed for cash. You can only apply one Coupon per booking. The Coupon amount will be deducted from the total purchase amount.
Modification of these Terms and Conditions
The general terms and conditions may be modified at any time and without prior notice for the future intermediation of new reservations. The respective conditions valid for each of the new intermediations shall apply.
If any part of these Terms is held invalid or unenforceable, that part of the Terms shall be construed in accordance with applicable law. The remaining portions will remain in full force and effect. Any failure on our part to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce such provision. Our rights under this Agreement will survive the termination of this Agreement.
You agree that any cause of action related to or arising out of your relationship with us must be commenced within one year after the cause of action accrues. Otherwise, such cause of action is permanently prohibited.
AYA UMA welcomes any questions, doubts or comments regarding these Terms and Conditions: